you’ve got questions?

Please email us at connect@botanical-elixir.com with your order number and details and we’ll do everything we can to rectify the situation.

Due to hygiene reasons we are currently unable to offer returns on opened skincare products.

Should you wish to return a purchase please contact us at connect@botanical-elixir.com to arrange a returns form within 14 days of delivery.

To review our full policy please click here

Unfortunately not yet. Having just moved to the UK we are taking some time to settle and will make our products available globally soon. We ship throughout the UK

We love nothing more than celebrating the people you love and it’s an honor to be given as a gift to someone you know will resonate with our skincare range. Our goal is to make every single package delivered feel like the most magical of encounters, but we are always thrilled at the opportunity to go above and beyond. In addition to selecting the “add gift box” option at the shopping cart page, be sure you have left a note for us in the “LOVE NOTES, REVIEWS, OR SPECIAL REQUESTS” box with your recipient’s name and any special message. We’ll handwrite your words onto beautiful stationery and pack everything up with extra love and care. If there is anything more you have in mind that would make your gift even more extraordinary, do feel free to let us know!

As a company, we are committed to ever-increasing our unparalleled and uncompromising quality standards. To do so, we opt away from any financial structure that would leave us dependent upon heightened sales generated by temporary discounting.

Our goal is to share the most beautiful, intimate, and extraordinary experience we can imagine, along with the most transformative formulations. We truly appreciate the role each client plays in the investment towards this mission.

As we are able we celebrate each of you with a super special gifting event. You absolutely won’t want to miss these opportunities to stock up on fresh favourites and gifts for those you love.

Sign up for our newsletter to receive your personal invitation to the spectacular here.

We advise a shelf life of one year from the time you open your product, and we encourage opening within six months of the date of manufacture.. Every micro batch is prepared fresh in for the ultimate potency and dated for full transparency into our process.

We also recommend you view our skin food the same why you would fresh food, indulging frequently once opened to enjoy the benefit of the highest possible level of nutrients and goodness.

Essential oils are powerful tools and can function like medicine for the skin. As with all medicine, proper dosing is important. We use essential oils with total respect for ratio and balance to achieve formulas that are as safe as they are beautiful and effective.

Equally important with essential oils is the source, quality and processing. Essential oils are commonly diluted or completely adulterated and this is a serious issue to be aware of when purchasing essential oil products

We encourage you to store our fresh goodies thoughtfully in a cool, stable environment and use within one year of opening. Beyond this, there is no special care needed.

We encourage our clients to be consistent for at least 90 days with our collection. Changes in skin happen over time. Please allow a 14 day period where your skin may breakout in response to new products.

It’s important to remember that skin likes consistency and change can freak it out - whether moving from conventional to new conventional or from conventional to natural. It can take time to find your natural rhythm, and ideal fit. There is often an expectation that very first natural face oil or cleanser they reach for will be “the one.” And when their initial experience isn’t perfect they write off natural skincare as something that “didn’t work for them.”

Be patient and gentle with yourself and do reach out for help. We are here for you!

The entire collection is soy, dairy, wheat, and gluten-free. You can find the complete INCI listing of all ingredients for each product on its individual product page.